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Frequently Asked Questions...

1) How do I send my device(s) to you?

  • When checking out you will be given the option to have a jiffy bag sent out to you or to print your own sales pack out. If you opted to have a bag sent out we will dispatch this within 1 working day. Typically this will be received within 1-3 days. With the pack will be a delivery note to include with your device as well as instructions to post the device using one of our postage options

2) Who pays for postage?

We provide a free (prepaid by us) tracked delivery option which has limited compensation of £50. If sending a higher value item we recommend that you opt for the ‘Special Delivery’ option to fully cover the device. This will cost between £6-£9. Please see the ‘postage instructions’ in the pack for further details.

3) What do I need to include with the device?

Although you are welcome to send any accessories along with the device (cases & boxes can make for great packaging!), it is only device by itself that we need to process your order (unless you selling a “brand new & boxed” item or have specifically added the accessory to your order).

4) How quickly will you process my payment?

If you opted for bank transfer & the order meets the condition and network criteria under which it was sold, your payment will be processed & in your account the same day. Cheques are processed & sent out within 1-2 days.

5) How should I package my device?

You should adequately pack your device to prevent anything heavy from falling on top of it as well as prevent any corners or the frame being dented. The original box is great for this and you could include packaging within to prevent any movement in the post.

6) Has my phone arrived?

We process handsets Monday-Friday & will let you know via email & SMS as soon as your handset is received, you should receive a further update later on in the day once the handset has been tested. You can also check the status of your order by going to ‘My Orders’ once you are logged in. Our freepost service takes 2-3 days but on rare occasions can take up to 15 working days to arrive.

If we haven’t received your handset within 15 working days then it’s possible the item is lost. In order to make a claim you will need to contact the Royal Mail on 08457 740740 or visit their website for further information.

How Does It Work?...

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